IT Compliance Experts Leverages iService for IT Compliance and SIEM

IT Compliance Experts has published a white paper that describes best practices for implementing Security Incident and Event Management (SIEM) solutions. The white paper describes the benefits of a risk based approach, and describes ways to use off the shelf event monitoring and help desk solutions, such as iService, for a practical and cost effective SIEM solution.

 December 31, 2011 – FOR IMMEDIATE RELEASE

Champaign, IL –

IT Compliance Experts has published a white paper focused on implementing Security Incident and Event Management (SIEM) solutions. This white paper is based upon years of experience implementing event and system monitoring tools to streamline compliance with regulations such as Sarbanes-Oxley and the HIPAA security rule.

The white paper, titled “SIEM – A Best Practices Approach”, focuses on the most effective way to evaluate security events, ways to assess the risk associated with those events, and best practices for managing the event-to-resolution process. The approach is based upon past implementations of leading event monitoring and help desk solutions, EventSentry and iService, at various public companies including Fortune 15 organizations.

The company performed an extensive analysis of the various Windows Events that can be used to monitor system activities, including key security and operational events. These events were evaluated for risk and impact on IT compliance, and mapped to the business processes that generate them. For example, when a new user account is provisioned on a corporate network a Windows event is generated documenting that business process.

“Windows event logs can be confusing, but they’re a key element of corporate security,” said Scott Whitsitt, Founder and CEO of One-to-One “This analysis can help IT organizations of any size quickly deploy a solution for managing security incidents and events in a cost effective way.”

The white paper includes an excerpt from this detailed analysis that provides guidance on important Windows events and how to manage them. To learn more about this new report or obtain a copy, please visit the company’s web site at

About IT Compliance Experts
IT Compliance Experts is a boutique professional services organization that specializes in helping companies implement sustainable and value-added IT Governance solutions. The company provides a variety of services including product implementation, staff augmentation, and complete outsourcing of management’s IT internal audit.

Providing IT Governance assistance since 2004, IT Compliance Experts is a division of One-to-One, Inc. located in Champaign, IL, and can be reach on the web at

About One-to-One
One-to-One is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.

Formed in 1997, One-to-One is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One can be reached at 217.398.MAIL (6245) or on the Web at

iService, iCentives, the One-to-One logo, and the name One-to-One are registered trademarks of One-to-One, Inc.